Please review this Privacy Policy carefully. By using the PN Labs website or our products, or by purchasing from us or subscribing to our newsletter, you confirm that you have read and understood this Privacy Policy. If you do not agree with it, please do not use our website or products.
Last updated: September 15, 2026
PN Labs Inc. (“PN Labs”, “we”, “our”, or “us”) is a corporation incorporated under the Canada Business Corporations Act and headquartered in Montreal, Quebec, Canada. We respect your privacy and are committed to protecting your personal information in accordance with applicable privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA), Quebec’s Act respecting the protection of personal information in the private sector as amended by Law 25, Canada’s Anti Spam Legislation (CASL), the European Union and United Kingdom General Data Protection Regulation (GDPR) where it applies, and applicable United States state privacy laws.
This Policy explains what we collect, how and why we use it, when we share it, how we protect it, and the rights you have.
PN Labs Inc. is responsible for the personal information under its control. We have designated a person responsible for the protection of personal information (our Privacy Officer), who oversees our compliance with this Policy and applicable law. You can reach our Privacy Officer using the contact details in the “How to Contact Us and Exercise Your Rights” section below.
This Policy applies to personal information we collect through our website, our online store, our newsletter and other communications, our customer support, and our products and services. It does not apply to third party websites, stores, or platforms that have their own privacy policies, including the marketplaces through which some of our products are sold.
We collect the following categories of information.
We may collect this information directly from you, automatically as you use the site, and from the third party providers described in this Policy.
We use personal information to:
Where the GDPR applies, we rely on one or more of the following legal bases: performance of a contract with you, your consent, our legitimate interests in operating and improving our business, and compliance with a legal obligation. Where we rely on consent, you may withdraw it at any time.
We collect, use, and disclose personal information with your consent, except where the law permits or requires us to act without it. Depending on the sensitivity of the information and the context, consent may be express or implied. For non essential technologies such as analytics and advertising cookies, and for marketing email, we rely on your express consent where required. Where we use technology that can identify, locate, or profile you, we will tell you and, where required by Quebec Law 25, such profiling functions are deactivated by default until you enable them. You may withdraw consent at any time, subject to legal or contractual limits, by contacting us or using the controls described in this Policy.
We and our service providers may use cookies, pixels, tags, software development kits, local storage, session recording, device and browser identifiers, and similar technologies (together, “Cookies”) to operate our website, remember your preferences, keep your cart and checkout working, prevent fraud, understand how the site is used, and measure and deliver advertising. The specific technologies we use may change over time, and we may use some, all, or none of the tools listed below at any given time.
Where required by law, we use non essential Cookies only with your consent, which you can give or withdraw at any time through our cookie banner or settings. You can also control or delete Cookies in your browser, though disabling some may affect how the site works. Many third party providers offer their own opt out tools, and you can use industry programs such as the Digital Advertising Alliance, the Network Advertising Initiative, and Your Online Choices. We honor recognized browser signals such as Global Privacy Control where required by law. For more information on Microsoft’s practices, see the Microsoft Privacy Statement at https://www.microsoft.com/privacy/privacystatement.
We do not sell your personal information for money, and we do not rent it. We share personal information only as described here:
If you subscribe to our newsletter, you will receive updates about new products, offers, and engineering content. We send marketing email only where you have given the consent required under CASL and applicable law, every marketing message identifies us and includes a way to unsubscribe, and you can withdraw consent at any time. Transactional messages necessary to complete and support your orders are sent regardless of marketing preferences. If you join the Battery Pal launch list from our website, we also keep your email address, the personal referral link we create for you, and whose referral link, if anyone’s, you joined through, so we can run the launch referral reward. We use that record only for the referral program and delete it on request.
PN Labs is based in Canada. Because we use third party service providers and sell internationally, your personal information may be processed and stored in Canada, the United States, the European Union, China, and other countries where we or our providers operate. Some orders are fulfilled by a partner in China, and for those orders we send that partner the recipient’s name, shipping address, phone number, and email address so the parcel can be shipped and tracked. These countries may have privacy laws different from those in your jurisdiction. Where required, we use appropriate safeguards for international transfers, such as standard contractual clauses or reliance on an adequacy decision. By using our website or products, you understand that your information may be transferred and processed outside your country of residence.
We retain personal information only as long as necessary for the purposes described in this Policy, including to fulfill and support your orders, operate and secure our business, and meet our legal, tax, accounting, and regulatory obligations. Order, tax, and accounting records are kept for the period required by applicable law. Survey answers are deleted with their order. The coded record behind the welcome code is kept for as long as we offer the code, so it cannot be claimed twice. When information is no longer needed, we delete, anonymize, or securely destroy it.
We use reasonable administrative, technical, and physical safeguards designed to protect personal information against loss, theft, and unauthorized access, use, or disclosure, appropriate to its sensitivity. Payment information is handled by PCI compliant processors and is not stored on our servers. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. If we become aware of a confidentiality incident or data breach that presents a risk of serious harm, we will notify affected individuals and the relevant authorities, including the Commission d’accès à l’information du Québec where required, in accordance with applicable law.
Subject to applicable law and to verification of your identity, you may have the following rights. To exercise them, contact us using the details below.
You may request access to the personal information we hold about you, ask us to correct inaccurate information, and withdraw consent to marketing.
You may request access to and correction of your personal information, withdraw consent subject to legal and contractual limits, request that we cease disclosing your information or de index certain information where the law allows, and request portability of computerized personal information you have provided to us. You may also ask about and make representations regarding any decision based exclusively on automated processing. Quebec residents may contact our Privacy Officer and, if unsatisfied, the Commission d’accès à l’information du Québec.
Where the GDPR applies, you may request access, rectification, erasure, restriction of processing, and portability, and you may object to processing based on legitimate interests or direct marketing. You may withdraw consent at any time without affecting prior processing, and you have the right to lodge a complaint with your local supervisory authority.
Depending on your state, you may have the right to know or access the personal information we collect, to delete it, to correct it, to opt out of the sale or sharing of personal information and of targeted advertising, and to not be discriminated against for exercising these rights. We honor Global Privacy Control signals for opt out of sale and sharing where required. You may use an authorized agent to submit requests where the law allows.
We do not use your personal information to make decisions based solely on automated processing that produce legal or similarly significant effects about you. We may use analytics and advertising technologies that profile usage in aggregate or to deliver relevant ads, as described in the Cookies section, and these are subject to your consent where required. If this changes, we will update this Policy and provide the information and choices the law requires.
Our website and products are intended for businesses and technically qualified adults and are not directed to children. We do not knowingly collect personal information from children. Where the law sets a minimum age for consent, we do not knowingly collect information from anyone below that age without the consent of a parent or guardian. If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to delete it.
Our website may link to third party sites, stores, and platforms that we do not control and that have their own privacy practices. We are not responsible for the content or privacy practices of those third parties, and we encourage you to review their policies.
We may update this Privacy Policy from time to time. We will post the updated version on this page with a revised date at the top, and where required by law we will obtain your consent or provide additional notice of material changes.
If you have questions or concerns about this Policy, or wish to exercise your rights, please contact our Privacy Officer:
You can also reach the Privacy Officer through our website contact page. Contact PN Labs
We will respond within the time required by applicable law. If you are in Quebec and are not satisfied with our response, you may contact the Commission d’accès à l’information du Québec. If you are in another jurisdiction, you may contact your local privacy or data protection authority, including the Office of the Privacy Commissioner of Canada.